Mobile Banking App Support

Find answers to your questions regarding support for the M&T Bank mobile app.

What's New: Login

We’re modernizing our mobile banking app to help customers have the best experience while keeping access simple and secure.

My M&T Mobile App login looks different. Am I in the right place?

The first time you log in to our new experience, a secure browser window will appear. You’ll need to enter your User ID and Password.

If you have an iPhone®:

Step 1: Tap 'Continue'

Step 2: Enter your User ID and tap 'Continue' to enter your Password and log in.

If you have an Android®:

Step 1: Enter your User ID and tap ‘Continue’ to enter your Password and log in.

Why can’t I log in to my M&T Mobile App with facial or fingerprint recognition?

You’ll need to log in with your User ID and password the first time you visit the updated experience. Then you can set up facial or fingerprint recognition after your first login.

If you have an iPhone®:

Tap ‘Menu’ in the top left corner
Tap on ‘App Settings’
Choose ‘Face ID’

If you have an Android®:

Tap ‘Menu’ in the top left corner
Tap on ‘Settings’
Choose ‘Fingerprint Login’

I don’t remember my User ID and/or Password. What should I do?

You can get help with your User ID and reset your password at mtb.com/reset.

How do I unlock my account?

To unlock your account, reset your password at mtb.com/reset and then login with your updated credentials.

Troubleshooting FAQs

Do I have to be enrolled in Online Banking to use the M&T Bank mobile app?

Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

Enroll Now >

My M&T Mobile App crashes when I try to open it. What should I do?

Step 1: Make sure your device’s software is up to date
For the best M&T Mobile App experience, we recommend the latest versions of:

iOS for our Apple® app
Android OS for our Android^TM app

Go to Settings, install any available updates, then close and reopen the app and try again.

Step 2: Reinstall or clear app data

For Android devices: Uninstall and reinstall the M&T Mobile app.

To uninstall: Settings > Apps (or Application Manager) > M&T Bank App > Uninstall
To reinstall: Open the Google Play® Store > search for M&T Bank App > Install

For Apple devices: Close the M&T Bank app, then clear its data.

To close the app: Double click the home button, then swipe side-by-side through your open apps and swipe the M&T Bank app upward to close it.
To clear data: Settings > M&T Bank > turn on Clear All App Data

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

My iOS® app crashes when I try to open it. What should I do?

Ensure the M&T Bank app is closed by double clicking the home button. If it’s not closed, swipe side-by-side through your open apps and swipe the M&T Bank app upward to close it. Then go to Settings > select M&T Bank > toggle on the Clear All App Data option.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.